Customer Ratings & Reviews

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

Best plans ever. I love the Geek.... they are always helpful

Okay, let's face it, some protection plans are better than others .... Best Buy's 3-Year Accidental Geek Squad Protection Plan is the best. How do I know? With nine children and fifteen grandchildren, electronics get dropped, cracked, wet, and taken by small children and momentarily used as toys. The "no hassle, no haggle" service has been my experience ... no matter what Best Buy Store I go to! If repair versus replacement can be done, the turnaround time has been faster than expected and the work has been thorough ... my items are returned is like new condition.

Best Buy determined my laptop met the criteria for replacement, since it completely failed after about 4.5 months of use. However, these warranties are STORE CREDIT or REPLACEMENT ONLY. The terms — which aren’t well presented and are buried in 500+ Q&A entries or an obscure online PDF — show that they do not do cash reimbursement. This is disingenuous. When you’re buying the warranty, the product page proudly lists all the benefits, but never mentions that they don’t do cash or check reimbursement. Why hide that fact unless you don't want people to see it? And it gets worse. The warranty (depot) people tell you to talk to the store for anything even remotely related to replacement or reimbursement. When you talk to the store, they tell you that if you want any change in your warranty reimbursement or resolution, you need to talk to the depot. It’s absurd, anti-consumer, and dubious. At best. And here’s another one: if you call your local store number— you get the main call center. You have to press the right buttons in the automated menu to talk to the right person in the right department, who will then transfer you to the store. Yes, you are, in fact, meant to get the runaround. They just want you in THE STORE. I will tell everyone: do not buy anything that requires a warranty from Best Buy. Valuable products need warranties, and once you buy one from them, you’re trapped in their ecosystem and forced to keep doing business with them in the future. If you want a warranty for the replacement?? You’ll be right back on this page again.

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

Love geek squad. Something wrong? I don’t have the energy for problem solving

They are always there to help answer any questions or See how to fix your device

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

The agents were very helpful and tech savvy they helped me navigate through my whole new laptop.

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

Happy to know extra protection if needed is so close. Added Price was good

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

This is worth it if you have any electronics that are over $1,000

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

They are repsonsive with any questions that I may have.

It will help you in the tough time go for it It helped a lot