Customer Ratings & Reviews

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

I have not had to utilize this protection plan, although it was purchased.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Geek squad has been great. I am thankful that I purchased this.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

The plan he was referring to was this one. It's a protection plan, not a replacement plan. It's worth it to some customers more than others, if you look at it as just spending an extra $300~ then obviously you wouldn't think it was worth it. But when you look at all the benefits you get with the plan it justifies the price a lot better

They’re really nice and do a good job, they fixed what was wrong with my laptop

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

The Geek Squad installed items very fast and explained all very thoroughly.

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

Very wonderful always recommend they are fast to answer

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.

It's been worth price in the past for other purchases.

Easy to contact for all tech related things and issues

This protection is perfect because you're covered when you have an accident. I bought this computer for the shop and the guys aren't always the most careful. I knew it would come in handy eventually.

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.