Customer Ratings & Reviews

Always helpful whenever I come in and fix any issues. Great if you’re a clumsy person like me.

Best Buy geek squad is the best guarantee that you imagine. Always my family get this option.

Always very pleasant and helpful. There is never a line.

I have to admit I hope I don't have to use the service, but am relieved knowing the Geek Squad is available if the need arises.

I always get protection as a precaution for my children.

I purchased the service to go along with anything if my granddaughter had problems with either setting up the computer or if something goes wrong I think it was something that everyone should consider when purchasing An electronic.

We noticed several small problems with the laptop we bought so we took it back to Best Buy! The Geek Squad member signed us up. We only had to wait 15 minutes for them to look at our problem laptop. The Geek Squad said that they would have another laptop sent out to us the next day! No questions asked! The 3 Year Accidental Geek Squad Protection Plan paid for itself the moment we talked to the Geek Squad about our problem Gaming Laptop! I would recommend them in a second!!!

We haven’t needed any service calls with our new laptop, but I have been very happy with their service in the past. Very pleasant and helpful workers.

Love the geek squad service. They are responsive when needed

I needed to utilize this insurance due to a computer issue. Completely worth purchasing initially. Will be purchasing moving forward

Always worth the $. Great service and help for even the most fickle technology.

I purchased the geek squad protection for my dad's laptop, and although we have not used it, I purchased it for this simply reason that I have always gotten it when I bought a camera and anytime there was an issue they helped resolve it.

Great that they gave me a full credit towards a new computer. Unfortunate that they didn't credit me for the remaining 2 yrs of ext. warranty.

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!

Great service to have. Hoping that I do not need to use it but 4 years is a long time in an active household.

Very thorough and always available. No long wait time.

This protection company is so good! It list everything you have for your protection and it's top of the line!

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

Great addition for piece of mind, excellent service

There are MANY options for computer repair insurance out there. Some are really fantastic. The upside of geek squad is that you can physically bring your computer in and generally get it back quite fast if there's a problem. You don't have to worry about sending it away and it possibly getting lost in the mail or who knows what and then waiting for them to look over your computer and waiting for them to decide what to do with your computer and then waiting for it to get back to you. I need my computer a lot as a student and a mother helping her child through virtual learning so I do not have the time for my computer to be down for a couple weeks while it's getting fixed. Also, if you're like me and keep your computer pristine you can always extend your geek squad coverage at the end of its term as long as your computer is in great condition.