Customer Ratings & Reviews

Staff was very helpful in explaining this to me. Great job everyone!

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

haven't needed to use it yet, but good to know I have this protection

geek squad was great. No issues would recommend everyone to get them

I purchased this because we can be rough on computers and this basically covers everything.

A must buy. Can’t explain how much this comes in clutch

Geek squad gives peace of mind for damaged tech repairs or replacement

Good use in case of any broken screen or other minor damage with the policy

Hopefully I don't have to use this plan but sure happy to have it.

I happen to really like the work geek squad does for me.. always helps me

This warranty gives me peace of mind in Case anything unexpected happens.

Dependable laptop battery life isn’t that great but overall a good computer.

Its a good thing to have & not have to worry about how much it will cost.

Good stuff,nice service, hope begins good in the future

I havent had to use it yet but when I do I'm sure it will be useful.

Never had to use it but the protection gives me peace of mind.

Love the geek squad guarantees. They give piece of mind.

Love the geek squad guarantees. They give piece of mind.

Great service. I got the one year geek squad plan.

Bought a refurbished Lenovo without the protection plan and didn’t last 10 months. Regret it now