Customer Ratings & Reviews

So far so good. Hopefully I will not be needing it

Pricey but worth the price especially when you need it

The agent was courteous and worked hard to service my device

First time buying this product/service but does give you the peace of mind.

Great for beginners and for someone who does have great computer skills.

Good thing to have for my computer. It's like an extra security blanket

Love the Geek Squad Protection. Brings peace of mind to the product I bought.

Geek squad helped me fixed my speaker on my computer.

hope i dont need it sny time soon to expensive for me

This was the worst experience I’ve ever had in my entire life with any kind of customer service at all! Not only was I sold on this service and completely given 100% inaccurate information. I then proceeded to bring my computer in after only owning it for a few months because the microphone and speaker drivers are just automatically disabling themselves and there were problems with the screen settings. I was unfortunately told everything the previous salesman “sold” me on was 1000% inaccurate. I cried in the store because I wanted to take my work computer for two weeks to do troubleshooting... when I only have that 1 computer, I live alone and I work from home. I also spend most of my day on Teams and it was imperative that these features worked. It was a brand new computer and all they wanted me to do is send it back to the factory or have it looked at for two weeks but that was not an option for me and then I’d already been there for 2 1/2 hours after having multiple appointments... The employee at Best Buy is really to blame and as a matter fact you should probably look up my receipt and find out who it was and fire them because they are an absolute liar I almost found like a person in the store that day I was so upset and I wanted them to come talk to the manager and I want them to tell them to their face what he said to me so that they could then teach their employee that they don’t know what the heck they’re talking about because they obviously weren’t trained. I somehow got suckered again because I needed a TV and I can’t even start that whole issue but it was the last time I will deal with Best Buy. At least for major electronics. I cannot have that. I run a business.

Havent really needed to use it. Not sure it's worth gett uh ng to be honest

Best Buy has the best protection program for laptops that I have seen so far.

Technicians that come out are great and work is complete

I havent used it yet, but it looks like it would be a good deal. Should be able to go higher than 3 stars if it is good and i need to use it.

I buy this only to be safe if my product fails to work.

I met the purpose. No much comments about it. Just good.

The reason I decided to get this is because in he past it has been very useful.

Extended warranty- it’s for protection in the future/ hopefully we don’t need it

great service to have with no hassle. geek squad .

I would not be able to say anything about it yet and I hope it stays that way!