Customer Ratings & Reviews

We had made a purchase of a previous laptop and bought the protection for that computer. Best investment ever made. The laptops fan was defective. Geek squad sent it out and had it repaired for us in no time. Would definitely recommend the extra purchase

had an issue with my laptop shortly after purchase. Something minor but I couldn't figure out why my computer wouldn't install windows 11. I took it back and they had it figured out in about 5 minutes. these guys know what they're doing. 100% worth to buy protection because it covers almost everything.

Good plan to have. Would recommend this to have for insurance.

Automatically comes with most of the computers that you buy. Haven’t had to use it yet but nice that they give you 2 years of helpful tech support

it is perfect every thing good except get in hot at the bottom i don not know only my laptop or all of them do i have to get refund ?

The 1 year Geek protection for the computer is good in case something happen within that time. I recommend to get to the protection for your computer.

The very existance of the Geek Squad with my history of repairs, etc. made by them is a must for me to acquire a warranty for expensive acquisitions. It brings comfort in knowing that convenience and swiftness, as well as replacements, if necessary, is provided by the entire team no matter the store.

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

Haven’t used it so I’m not sure about it. I a cheapskate so the price is why I gave it 4 stars. Haha

Not really sure never had a chance to even download it.

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

This is a great value add for most things that you purchase that has a chance of breaking within the first couple of years. Great peace of mind.

Very nice, if they do not get to fixed they give you the credit

When you get a computer for a teenager, make sure that you purchase this valuable coverage. Kids sometimes are not protective of the items which they have, not out of malice, but simply out of being a teenage with not enough experience to know how to be protective of valuable assets like a computer. This coverage is a MUST!

love this they are so nice and very helpful and always available

Bought a protection plan for a laptop . Glad I did , laptop was damaged and they replaced it with a brand new one . Only thing is it is good for one replacement. Bought a one year insurance but it expires when product is replaced .

Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

I like the protection and have always gotten for all my purchases at BestBuy. The one year ended and now they do not let you renew the geek squad protection. Sad. It's a great product for the consumer but I guess company loosing bucks so discontinued it. Make sure you ask questions and make sure before purchase. I would still recommend cause its a great plan.

Geek Squad has been a lifesaver a couple times already. Well worth the Money!

The team is a great option whenever you need help.