Customer Ratings & Reviews

Customer service representative went above and beyond

That plan is awesome Accidents happen And they'll replace her fix it that's great news

Easy and worth having. Especially on purchases over $100.

Buying this 3 year accident protection plan is a game changer and it will protect my purchased electronic device

Love my Geeks! Can't go wrong... You must absolutely purchase the Geek Squad with every Best Buy purchase you make. If you drop it if you break it they will be there for you; if you have a question, if you can 'can't work it they will be there for you, if you're buying something for a parent or for anyone who I like to call "tech-no - logical" you must buy the Geeks... To sum it up you must by the Geeks

Makes replacing amd coverage easier if something happens

Love Geek squad protection plan. Great price and great service. I have a kiddo that is hard on her electronics so accidental protection plan give me peace of mind when buy her new electronics..

This is a benefit to have. I recently had to utilize this warranty.

We learned through the years that accidents happen and a spill can happen on our computer!! Also, we have had repairs needed for our previous HP. The screen became unplugged within the computer and Geek squad had to trouble shoot it.

Haven’t had the chance to use it and hopefully will not have to. But I’ve had accidental protection for other devices and I always feel confident when I have this as added protection. Personally I feel it’s well worth the money if you made a big purchase.

I’m two years into the three year protection plan. The cord that came although my laptop continues to be extra sensitive and is being replaced a third time. It’s been worth the purchase.

Quality agents, who know their customers and products outstandingly well. But do wish they would install radios that weren’t specifically designed for the vehicle with some fabrication

Not need it yet.not use it yet.they should cover it.

Bought the plan for this computer as the last Lenovo packed up 17 days after I had bought it and had to replace it. Best Buy normally only allows returns during the first 14 days and said we would have to send the laptop back to Lenovo to have her fixed. Hope I don't have to use the service but have it if I do

Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

I have had the computer for less then three months and the battery just depletes on Overwatch alone, cant even last one match without plugging it in so now i was able to get it all fixed and squarwd aqay !0

I’ve purchased this protection just in case something goes awry. Lo and behold I had to take my laptop in. I made an appointment online, although it was not as soon as I wanted it to be. However, when the time my appointment arrived, I was promptly received. The Geek Squad techs were professional, friendly, and informative.

As our homes and lives become more and more technical and the products we use become more complicated, it is impossible to remember all the settings and features of each piece of equipment. At times some of this equipment doesn't like to play well together. It is nice to have someone who can be called to help figure out and fix the problem. Worth the peace of mind!

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

I had a spill on my laptop. The warranty fortunately covered the accident and I got my laptop back good as new!