Customer Ratings & Reviews

Have used geek squad before. Very easy to walk in and have problem addressed they send your product off free of cost and returned with no further problems

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Whenever I make a purchase I always add geek squad to my plan as it makes me feel secure because they always solve my electronic issues.

Geek squad is always helpful to have. They normally are very helpful with regards to changes that need to be made.

I almost never buy the extended warranty on anything. I had a hunch on this laptop. 1.5 years later, this came in very handy when my poorly designed 2 in 1 laptop hinge locked up and destroyed the screen. The repair turnaround was about 1 week. Thanks Geek Squad!

Compare all the specs I list in the title against price to performance ratio of other brands with similar specs and you will see why this laptop puts them to shame. Sadly I don’t think HP made money undercutting competition selling these so they pulled all manufacturing and sales of them ;/

We had a small issue with the first item we bought. Just a lemon. Took it back and there was no hassle - they looked at it and replaced it.

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

Im computer illiterate and I'm grateful for this service! They were able to help me in less than 5 minutes. Something that was giving me fits for an entire day!!

It's a great help especially for someone like me who knows little about technology. A great help for when a laptop or other devices need a bit of technical help to work properly.

Can't say that I've ever had a problem with the Geek Squad before. They're all pretty friendly and knowledgeable and, so long as one has an appointment, one will get waited on in a timely fashion.

Add Protection blessings, feel at ease. Great protection for you and your family.

Haven't had to use the protection for my son's new laptop, but if I had to, I know BestBuy and the Geek Squad would make it right. I've had the protection on several other items, and it has come in handy before. With my active son, it might come in handy so I added it to the new laptop!

I know geek squad service to be perfect that is why I got this for one of my computer last year. I am happy that so far I haven't had to need to get my warranty out but I know it works. That's why I insisted on paying the extra money for the protection right then and there that was no questions asked.

love the 2 yr protection. Made it easy to take in computer for two specific issues and get them solved Previous computer crashed and was able to exchange its purchase price toward my current computer

After being able to take full advantage of the 3-year warranty on my previous computer, purchasing it for a new laptop just made good sense

This was a great thing to get. We had some trouble with charging the computer we purchased and with the protection plan we didn’t spend a penny on getting it fixed.

This is a guarantee I always try to purchase if it makes sense with the item replacement cost. It took me two failed Chromebook to realize that with items that tend to break easily adding a Geek Squad guarantee will give you peace of mind. Because it is very likely that electronics will malfunction before we are ready for an upgrade.

I have not had to use this yet, but on the off chance you need it, it is going to save you some serious cash. At the very least, your laptop will most likely not be holding a charge that well by the end of two years, and you can get your battery replaced. Overall, it will either save you cash or at minimum give you a peace of mind. I travel for work so the protection plan is going to keep me worry free about replacing it should something happen (although I will do my best to prevent that!)

The geek squad was very polite and professional and made it easy to follow instructions for what I needed. I was having a hard time downloading the antivirus and they gave me step by step how to do it.