Customer Ratings & Reviews

Excellent service from geek squad team from Oakland

This service is definitely great to have, that is, if you’re not that great at taking care of your personal items. Just being blunt so take this with a grain of salt and don’t be salty. If you’re that person, then please do buy this 1 year service. It’s worth it! As for me, I have OCD when it comes to taking care of my electronics so if you’re like me then I don’t recommend this.

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.

Great service. Professional support. Easy to understand.

Answered all the questions that I needed answers to very informative. Thank you very much.

The reassurance you get for a replacement plan is simply unmatched with Best Buy and their large range of support across America. The competition hardly compares with GeekSquad!

I'm really glad we purchased the extended warranty For this laptop and Best Buy did their best to try and get the laptop repaired but after the second time of it failing quickly for the exact same problem, they refunded me the original purchase price without any difficulty. Thank you Best Buy for saving Santa's reputation!! (The original laptop arrived from Santa at Christmas)

Works great and gives me the piece of mind that I needed for my expensive purchase.

got this for my new laptop, gives a peace of mind in case something happens.

Highly recommend especially if you buy your kids electronics. Claims are easy and it will help if needed.

Peace of mind to Buying Geek Squad protection so you don't have to worry.

So far I havent used the Geek Squad but the way I read it. It will cover alot of things for their Chromebooks

I purchased the Accidental Geek Squad Protection when I purchased my new HP Envy laptop. I figured seeing that I just spent all this money on a new laptop, why not spend just a little bit on an insurance protection. The Agent mentioned some of the items this would cover and I thought, well, why not. If I didn't have this I would probably end up needing it and it might end up costing a lot more for repair in the long run. This was a chance purchase.

my laptop broke in the midst of covid. I was sent strong packing to send it out to be fixed. Took a while with shipping issues because of covid but it was fixed. Unfortunately it only worked for a while and same problem was back. The store finally opened by appointment only. After looking it over it was suggested I'd be better off with an exchange for a new one. So thats what I did. Im glad I took out the protection. They did what was best for me.

The good squad was very helpful when solving my issues with my laptop. The staff were very friendly and helped me through the whole process. I had wrinkles in my screen and they were able to help me get that issue resolved. Would highly recommend this for warranty for everyone!

Geek squad is always a yes for us. Love the customer service and the vast knowledge of the “geeks” that come out.

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

Delivered with care tv came in good condition and it came quick

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.