Customer Ratings & Reviews

I usually get geek squad protection for all of my electronics & devices. Doesnt matter what is wrong with the device, they're definitely trained & efficient enough to fix it.

I haven't needed the Geek squad yet but I know from past experience that they know what they are doing and do it well and fast. I had an issue with a hard drive in the past. I thought my data was lost forever but they didn't give up and I got back my precious pictures. I'm so grateful.

I am new to IOS MacBook. It was a small challenge but Apple and Best Buy make it so simple. The transition was easy and the geek squad amamzing.

A must have with laptops as with kids at home, there is chance of spilling liquids or dropping the laptop, and accidental damage is covered by Geek Squad.

The team is a great option whenever you need help.

Quick to get an appointment. When I arrive the staff is always helpful a know what they are doing. They alway solve my problems. Excellent service.

Last laptop broke down and I definitely regreted not having any safety for it. This time it was different. Protection is great and always up to date

I have had to have my computer in to remove viruses. They were able remove them within a few days at the local store, without having to send it to the manufacturer. Enjoy having that safety net in case I run into a major issue during my busy times of the year.

It's nice to know i have the peace of mind of knowing i can take my product there if needed

A must have for your computer. I got an almost 3 year old computer fixed like new

I'm glad to have the geek squad on my side if anything happens to my new computer. I won't take my computer anywhere else but to them...

I can't really speak to the actual fulfillment of the service, however I can say that the peace of mind that comes from having a protection plan (on something that I could not afford to buy a replacement for) is absolutely worth it's cost if the item is important. There's my rant.

This is a must for anything you carry around with you, if something happens to it besides it getting lost you bring it in to the geek squad and they take care of everything, I havn't had to use their services in a bit but its nice to know that they are there if anything happens to my laptop

Glad we bought it. Had issue with Labtop recognizing USB plug. Carried to best but. She got to it immediately and was ready to go on under 10 min. Very satisfied. My daughter uses this in college so being able to go to any best but for service is great.

Easy and worth having. Especially on purchases over $100.

I will only buy my electronics through Best buy with Geek Squad protection. It's a super easy process and they are so good at either repairing or replacing items as quickly as possible.

This laptop is WESOME. I am so glad the sales guy recommended this one. It does everything we need it too and we didnt have to go over budget to get a great laptop.

I bough this for my laptop and so far I have not had to use this. Since I bought it I know that I do not have to worry about buying a new laptop if the one I have breaks.

I have had geek squad protection with all my laptops for the past 15 years. They always repair it when it breaks (though it can take a few weeks sometimes). If they can't or it has broken to many times like my last laptop they give you the amount you purchased it for to go towards your next one.

Why does the warranty start on day 1 instead of the day the manufacturer warranty expires? Doesn't make sense. For this chromebook it has a one year warranty, so Geek Squad warranty should start on day 366. That'd be common sense. Based on previous experience with this protection on a different Lenovo Chromebook, I hope this one protects me better than that time. When I bought it previously, the BB employee told me that if I have any issues with it that they'd very likely just replace it when I brought it in (said that manufacturer won't do that but we will). Yeah they don't, they sent it in and it took a while to come back. That's fine but it didn't last long before it broke again and by then the warranty was up. The issue was a bad keyboard sticking on top row. I treat my technology very well, not around kids, so I think it just wasn't fixed well the first time or had inferior parts. I bought it again for this Chromebook because I needed some coverage in case something happened sooner than later but time will tell.