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Customer reviews

Rating 4.6 out of 5 stars with 11796 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 11,796 reviews
  • Rated 5 out of 5 stars

    safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knock on wood i never have to use it but in the past it has been great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the protection for my laptop and the price is great for the Geek Squad expertise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From pass experience they replaced or refund you for the item if they don’t sell anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. TONIA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great. My son drop his laptop and no run around fixed, and repaired for free. A must purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price. I recommend this warranty for younger kids using an electronic device. I was able to get my money back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used geek squad service 4 times now. It’s great when you need it. Usually get appointments right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased that I have the 3 year protection on my laptop, I feel safe a secured knowing that I protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection adds a level of comfort knowing that your big tickets items are protected against mishaps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the coverage and have peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the cost of products I like the security of having the Geek Squad coverage and protection. I have used it 3 times now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for people who break stuff easily and have animals that like the be in your personal space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gives me peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the peace of mind knowing if something happens, professionals will be available to help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don't by the protection plans but I have been saved so many times by this thing and it's easy. Barely any questions asked and boom I have a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent on accidental protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son will have his computer for the next three years in college and not have to worry about having to replace it with this production

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have. It took no time to get my last laptop repaired. Easy process to navigate. Geek Squad inside Best Buy Peoria is top notch.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get insurance qith electronics. It will always come in handy. As well as installations for stereos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my mom with her laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom when I purchased her laptop even though she doesn't believe in purchasing additional insurance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesnt include software malfunctions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be warned this doesnt cover if there is a software malfunction on your computer, they will try and sell you the total tech coverage which is an additional $199. My laptop is a game software and windows 10 was overriding an update that the computer needed and they wanted to charge me for it after i had the geek squad protection. I was not happy need less to say after almost an hour my laptop was fixed and I didnt have to pay anything.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    3 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 year accidental geek squad protection, you need it kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By smart this service is important for all the devices you get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this PC!! I use it for school purposes and so far I have had no problems with it.

    I would recommend this to a friend