Customer Ratings & Reviews

Love it no complaints don't have any thing more to say

This laptop isn't cheap. So it’s best to have a service policy for repairs or replacement when things go bad.

Geek Squad coverage is a must for our grandson’s new laptop...he is 9 and I think his mom will have one less thing to worry about...a computer with an insurance policy!

The GeekSquad are so very knowledgeable and friendly. Although they are the Wikipedia on computer tech, they don't make you feel inferior in your lack of tech skills.

The extended warranty give my wife and I additional comfort knowing that if anything goes wrong we're covered

The guys at the Geek Squad helped me get my laptop ready and set me up with a great two year protection plan.

Great warranty that provides all the coverage you need for problems & accidents that you may encounter. Excellent coverage for everyone.

Love it! I don't buy items unless they include protection. Even when I have had to use Geek Squad, their service is quick and efficient!

Got this on a laptop for my 13 year old son. Haven’t had to use it yet. Knowing my son, I’m sure I will. Happy with purchase

Knowing that I’m backed and protected is everything to me! I love knowing If I ever have any issues within my 3 years of protection that I will be well taken care of!

We have not had to use this service yet, but the peace of mind it provides is nice!

The Geek Squad has been very helpful in handling all our devices!!!

You can never have too much protection for the amount of money you pay for the new electronics

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

When buying expensive electronics I need to have extra protection.

Great customer service I love totally recommend them

I haven’t used this yet but my mother has and they did a amazing job helping her with swapping the broken laptop for a new one!

Geek Squad has serviced my laptop remotely and at the store, each time performing above my expectations to resolve the issues. I especially like the same day service.

Geeksquad know there stuff and they handle any kind of problem with no issues. The solve everything. Good to have warranty

Best Buy's warranty plans are always a great value!