Customer Ratings & Reviews

We love the geek squad, they are the only people I trust with my computer. My local repair shop doesn’t even compare.

Have always had Geek squad protection. They are very helpful.

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Bought a laptop for my son and purchased the 1-Year protection plan as my son has a history of accidently damaging his technology. I haven't hade a need to use this yet but I'm glad the option is available.

Excelente people thy know what they are doing. Will call them every time I have technical issues.

Don’t be left hanging when accidents happen. Love the support I get from Geek squad.

I always get Geek Squad Protection on all my devices because I have needed it in the past and it has come in handy.

Respectful clerks! They pretty much helped me with everything

I received, the protection, along with a notebook for as a Christmas gift.

I think that for the price that I paid for Geek Squad, it is not worth it. I would prefer to have a plan that allows customers to replace items with newer items. Especially for the product a customer pays for. Overall accidental protection is great but is not really used for those who are very careful with their items

I’ve had an issue with my computer and the replaced it without any problem. I had to get it on my new one too!

I'm very happy I bought warranty for my daughters computer . She was able to get new computer when it wouldn't charge correctly and they couldn't fix the problem .

The protection plans always seem to help us out when we need them

They are very knowledgable and work to help you understand your product

Just a smart idea to purchase if you're going to spend the money on computer equipment! Smart investment!

Great Item my husband loves it has been wearing it all the time

Absolutely love the protection plan!!! No problems when I need help.

My second computer to fail me in 2 months but they took control of the situation. Definitely worth the extra bucks

Acceptable laptop for the money. Just enough for basic skills.

Geek squad explains everything and makes sure even non-tech people understand the issues