Customer Ratings & Reviews

I purchased this protection with my gf’s laptop. Very convenient if any incidents happen or service is needed.

Haven't used it yet but sure wished i had it on my other things that Ive broken

I needed this because I can be a clutz and spill things. I’m so glad I got this for coverage!

I don’t purchase a product without this warranty. It’s worth every penny!

The agent added everything i need and asked if i needed any help with anything else or did i have a question

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

I am always eating by my computer keyboard, so the accident protection was a must!

Sales representative really helped out regarding the service they offered.

You must purchase with all of your products. It is worth every penny

Geek Squad is a great value to my peace of mind for any technical issues that may arise.

Excellent service that is a must when buying an electronic in case an accident may occur.

perfect for a preteen not having a headach when they are using it

Best Buy geek squad service so good, if you buy expensive items, should be purchase protection service

I can use my laptop knowing that I have protection with it. I leave my home without any worries.

Even though I haven't needed to ask anything of the Geek Squad yet it's nice to know they are there and ready to help me if and when I need them!

Luckily haven’t had to use this but great to have peace of mind with a 10th grade boy!

Great service at my local best buy. They are quick usually while you are waiting. Very patient with old people trying to learn. Great team .

this is great. accidents happens so have this service is a peaceful guarantee

The agent help me out with all my electronics when ever I had difficulty, they are fast and easily understandable.

Mac book pro hard drive crashed, geek Squad saved the day! all data recovered. They were very accommodating. No- brainer get the protection.