Customer Ratings & Reviews

The Geek Squad always gets the job done when called upon. They are like an ace in the hole.

I have not used this service for this item, but when I did use the service, I was satisfied.

I am so happy best buy did this the right way looking out for the customer

This is extremely important because stuff happens. It assures me knowing I have a back plan

I've used the service! Its a good thing we had it!

Excellent warranty and good service for when you have a big damage to your laptop

Excellent warranty and good service for when you have a big damage to your laptop

Very good very helpful definitely worth it if anything ever happens to your device

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

This laptop will be used by an associate at work. A protection purchase is necessary.

Three year plan for a reasonable price gives me piece of mind for my lab top purchase

Excellent and beneficial product which I recommend.

Purchase this insurance in case I need it in the future

This warranty works for my computer accident………………

The Geek Squad is a great service. It is worth every penny and knowing my electronics are covered gives me a peace of mind.

Grat to have geeks squad service and it help me to fix under this service my laptop

I hope I never need to use this but I feel better knowing that I have it just in case.

Was a great purchase and the guy that help was realy good

Thank you for this extra protection. Although its a little pricey, its still well worth it.

I have had to used Geek Squad before and they were very nice people. They were very helpful in trying to get my last laptop to work.