Customer Ratings & Reviews

Had Geek squad for other equipment (tv) and never had any problems.

I love the help when I don’t know what’s going on at time

I can only be happy with a protection in place that is the way fwd.

Very helpful people, very knowledgeable and fast service.

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

It's always good to have insurance on your components and hardware.

Excellent service. Quick and swift response. Would definitely recommend.

The agentes work very good installing and preparé my New laptop excellent job

Already used the geek squad protection plan twice def worth adding in especially for computers

I love the Geek Squad. They are very helpful and have solved all my problems

Geek squad gave me awesome, service as usual. Love them.

Great product. Works great and easy to use. I would say great.

The Geek Squad can generally be depended upon to provide good service.

Going to replace if anything go wrong fix geek squad and there to help.

Super friendly service with the Greek.super fast services at Covid time

It provides peace of mind and is nice to have just in case.

never used it. but glad i had it. dont know why i need 50 characters

Best cover money can buy for any gadget. an all rounded value for money

Have not used this yet, but heard good things about their service.

I love this plan. I have used it in the past and will purchase it for all the electronic items I can.