Customer Ratings & Reviews

this computer my 11 year old loves...very easy to set up

Nice warranty that I truly recommend for laptops...

Must have. Came in handy twice. Well worth the price.

Love that I will always have theee support no matter what

They helped me and gave me no Problem at all very helpful

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

Bought this for my surface hope I never need to use it

Love being able to get the help I need in store with any replacement parts!

Good back up warranty never know when things might happened

They are very helpful. This covers so many different issues, glad I have it!

Great service would recommend this to all Best Buy customers

Definitely buy this cause it's great to have. Excellent tesm

Got this with my computer but I haven’t had to use it.

So far have not JR to use the coverage, but for the price it seems like it will be well worth it.

Always a good thing to get on used items. Make sure to get it as often as possible.

They did an amazing job! Super fast. Thank you guys so much

i have always had geek squad protection on all my things i buy . they are the best .

Haven’t used protection yet but I feel very confident that if needed I’ll be safe!

This is a great aspect throw onto any big purchase of yours that you want insured. I wish that I did not put it on a device that I will only have for one year but it is overall a good service that is being done. I was mad that I made the purchase at first and after seeing the benefits that it gives me for the next year, I am pleased.

Great tv Great sound Geek squad installed my tv quickly