Customer Ratings & Reviews

Called to get help with internet connection but I knew it wasn’t my internet. Tech had me to go in and forget my internet and then go back and reconnect. Then he told me to call 1800 tech number because they may have more info to help me. SMH.

They fail to tell you that most products are sent out and take as up to month to return to you. The employees tend to be clueless.

Under the insurance policy, your laptop can be sent Kentucky up to 3 times before they deem the computer un-fixable (not told upfront). Took a month to get computer back before it failed 2x in the first month. Online support is not helpful.

Have had to use geek squad for my new laptop... Wish I had done this with Asus

3 years worth of protection for laptop. A little over a hundred and $15 a year

Not too happy with plan, when i purchased I was told I would get a replacement charger cord if needed (within the year ) just come into the store and they would replace it. low and behold when I tried to replace a damaged cord policy had changed and I had to call tech support Blah blah blah never received my replacement cord.

I had software issues that wasn’t cover w this membership.

Haven’t used the plan yet but it does give peace of mind if something happens

Good to have, in the event something happens. Provides sense of security.

Wow I called for assistance because my screen went black the Geek Squad guy asked if I had all my wires plugged in correctly on my laptop I then informed him again it was a laptop and only the power cord was plugged in kind of hard to reverse plug it if you understand. Then he wanted to know if my screen Was working after I just told him it was not. Wow! layoff the eggnog. Not happy at the moment.

I have not had to use this yet i will update later

I haven't had to use the Geek Squad but thankful that I have the coverage.

I am LIVID. They have been giving me the run around since BEFORE CHRISTMAS when this charger went out. It is now the beginning of FEBRUARY and still no charger in site. It shows the people at the local Geek Squad put in the order but alas, still no charger. SO I AM BASICALLY PAYING MONTHLY PAYMENTS ON A $1000 PAPER WEIGHT WITH A WORTHLESS $300 GEEK SQUAD WARRANTY THAT IS SUPPOSED TO COVER LITERALLY ALMOST ANYTHING. With Great Buyer's Remorse, Tom

Geek squad couldn't fix it. Kept it for weeks before deciding toe refund me with gift cards,

First day I made the appointment the subcontractor that never showed up nor did he call to inform, they reported to Best Buy "service completed". Second time, the installers came crack of dawn instead of the scheduled late afternoon time slot. The service was terrible, they did not complete the work, attempted to install the dishwasher over the dirt and dust saw they created (of course we stopped them), the service level, lack of expertise and poor attitude created a lost customer out of me. I will not extend my subscription to Geek Squad services any more.

I hope to use this as I've used in the past rarely.

The LENOVO laptop is an VERY good system. This is my second LENOVO laptop.

The service is good but much too slow. They had my laptop for a week.

I bought this Dell two years ago, and it no longer works. Unfortunately, I didn’t get extended warranty because I was sure it would last at least a good three years. I took it to Geek Squad, and it would cost more than the laptop to repair it.

Always a gamble to get the Warrantys. Never know when buying something new.