Customer Ratings & Reviews

Used geek squad for all my devices They are knowledgeable about your and easy to use

When i had an issue they took care of me, no problem. The computer came back damaged and then they took care of it again.

Exellent service. Very helpful when needed. Thank you!

Allways I highly recommend geek squad service for all items and piece of mine.

Overall, Geek Squad protection does provide instant ease of mind. Though it isn't the best protection out there, it is quite convenient when purchasing items with Best Buy to add on their protection plan(s). The cost is usually fair/competitive and the coverage is fairly decent. So, if you aren't hard on your purchases, the everyday wear and tear protection this service provides are just enough.

I have been shopping at Best Buy for years. I have made many purchases of the years. From game systems when my kids were young to TVs, computers, appliances. The merchandise has never been full of problems or anything of that nature. Best Buy’s protection plans are good for lots of reasons . I strongly suggest spending the extra . It is well worth the Money.

I was going on a work trip with my new laptop so this gave some peace of mind.

Haven't needed yet but they were helpful when i decided to add plan after i left store. Not computer savvy so knowing i can call anytime is a blessing.

Peace of mind. No issues whenever I need to use my additional warranty on any of my products. Customer service is always the best to resolve any issues with my laptop or other electronics Thanks

We get the Geek Squad protection plan on every item we buy, and it has paid for itself many times over. Most recently, our daughter somehow managed to spill liquid on her 6 month old laptop and short out the charging mechanism. Geek Squad sent it off for repair and discovered that it was not repairable, so we were issued a store credit for the value, and used that to purchase a new computer. It saved us hundreds of dollars.

Good to know my items are protected incase something happens

This is the plan I brought for my laptop from black Friday. This is the reason why I had to buy the protection plan for my laptop. In case if something goes wrong with the laptop geek squad will take a look at it or have it ship off without hassle. I have brought protection plan before I will buy more protection plan as long I buy products in stores or online.

I purchased the warranty on my PC and have decided that it was one of the best purchases I've ever made. Shortly after I purchased the machine I spilled a glass of water on the keyboard and the keyboard stopped working. Geek Squad was able to replace the keyboard for me without issue and now I'm back up and running again. Thanks guys!

The Accidential Geek Squad Protection not only provides great teace of mind, but makes thing real simple. If you have a problem, make an appointment. Go to the store and a polite and competent Geek Squad technician takes care of you. At least that has been my experience. Their service is so good I purchase electronics at BestBuy instead of elsewhere.

Agents were able to explain the protection plan to me as to how it will work. That if I lose my receipt, I can use my phone number to look up the plan.

I’m so glad that I found them to be able to help me with any computer problem that I have. They do a fantastic job and they are very prompt and quick about it I highly recommend.

For the most part it's a quality product, although sometimes the speed is less than expected

They worked very quickly to replace my laptop charger.

I am coming up on year two. Have had to send my computer back because it was dropped, replaced motherboard at no cost to me. Return was quicker than i expected. This time its the plug which should have been fixed the first time, was sent back out by over night and will be back in a day or two. The geek squad couldn't have been nicer. Very satisfying.

A powerful Great computer for A little girl … my daughter was very impressed