Customer Ratings & Reviews

Have a Microsoft pro that would not charge. Took it to the Geek Squad for help. They sent it off and 2 weeks later had a new computer waiting on me

Geek squad is great at checking out your item that has an issue and if it's not fixable then you can get a replacement item.

This is my something-teenth major purchase from Best Buy and I wouldn’t make one ever without protection from Geek Squad. They’ve always been fast, curious and effective. A++

I have yet to use the warranty on but will if the mouse does not stop moving on its own.

Geek squad works great. I always get the protection because I’m not Tech Savy. They are always helpful and make sure the product is fixed or new.

It’s worth every penny, computer keyboard stopped working and they fixed it no problem

I recommend, never know when one of life's u expected nuances will come crashing down on you. Always purchase the geek squad servics.

I recommend, never know when one of life's u expected nuances will come crashing down on you. Always purchase the geek squad servics.

Purchased for a Sony Receiver. After 6 months, the receiver would go into protect mode after 5 minutes. I dropped of the receiver for service last month. Still waiting for the repair to complete. So for an extra $55 dollars, I am not sure it is worth it as the repair time is probably no quicker than the factory warranty would be.

I don't think there's a product that I have purchased not also purchased the Best Buy warranty. The Geek Squad reps (W Lebanon, NH) have always taken care of any issues that I have had.

Very knowledgeable, and fast . I love the geek squad

This is the best investment I have made relative to computers and products.

always helpful to have, they have help with every problem ive had so far

I always recommend purchasing an extra warranty on expensive electronics. Need to protect your investment.

I always recommend the 2 year protection. I haven’t had to use it yet but it gives me a lot of peace of mind knowing I’m covered

Though it was a little expensive but it’s always better safe than sorry. Bought for the fact that there is a chance something could go wrong.

Very nice gentleman and put everything together for me and showed me all that I could absorb now and will be back for my questions that need answering.

Given how my daughter treats her computer, we needed the geek squad protection for two years. Haven't needed it yet, but I am sure we will!

The computer itself is very easy to set up. Even though it is probably bigger than most laptops it is lightweight and easy to carry. It runs fairly fast and I have had no problems so far. I also like the different features that are available to use.

My son wasted a cup of chocolate milk on the key board and thank goodness for purchasing the warranty! They will clean and be good as new!