Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

very happy with the setup of my new tv by the squad they were here before their scheduled time in and out

5 Stars if they included setting up the devices for free.

I always get extended warranties on my products. New electronics don’t last very long or very expensive to fix.

Whenever I buy electronics from Best Buy I always get the added protection plan. It usually covers everything I need it to and gives me an extra assurance.

Geek Squad has shown to be knowledgeable in resolving issues with devices and repairing and/or providing information in a reasonable amount of time.

Im more than happy I got this geek squad service for my laptop I just purchased it's worth buying.

Good thing I got the Geek squad protection because you know how horrible HP computers are. Definitely need this plan.

I got this service, but haven't really used it. Still a great service for those that do require a lot of help!

It was a gift for a RN student an she loves it. It was perfect perfect.

You can’t buy electronics without a protection plan and I I am expecting it to be useful when it will be using it,

Have not had to use the protection plan, I’m hoping we will not have to

Agents were very helpful with their knowledge of my device when I had a problem. Very patient. Must have for any products

Thankful for the insurance when my laptop stop working. The employees were honest and fast in getting my laptop back to me.

always renew this option as invariably I have a question or concern. this time, they successfully installed webroot for me.

I always purchase the geek squad protection. When i need to use it. Its quick and hassel free.

More years, better protection, must get, great assistance

I DON'T HAVE TO WORRY ABOUT MY PRODUCTS FOR 3 YEARS. THAT GIVES ME A PEACE OF MIND

I have used geek squad service for multiple computers. We even had multiple returns and geek squad honored their no lrmon policy and gave us a full refund!

When you have kids and dogs this is a life saver. Have already used it because our dog ate through our cable. This came in handy to get it fixed.