Customer Ratings & Reviews

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

Geek Squad protection is a must on all Best Buy products for us.

As I said before best warranty and service program around. A must get.

So glad I got coverage It has saved me twice now! Totally worth it

Haven’t had to use it, but never know when something will happen.

I always have piece of mind when I purchase the Geek Squad plan.

The only way to go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek squad is a must have for big purchases like laptops and cameras.

always buy geek squad you will not be disappointed

Always get the plan. You'll be glad that you did!

I did the mounting myself with the direction and support from agents

Geek squad respond really well when i need to repair my computer.

Does the trick! Easy, doesn't slow down the computer ! The only one I trust!

Agents always helpful with any questions or concerns.

If you need an extended warranty worry not. Geek squad gots you.

recommend 100 % , You have to get geek squad will all computer purchases

Great price for the service. Awesome customer service

it good to have item if you are buying it for a kid.

So glad I bought the protection plan. I used it yesterday. No hassles.

Know what they are doing and are accurate. Can handle any problem in