Customer Ratings & Reviews

I have never regretted geek squad coverage. My kids break laptops regularly and this is the only plan I would ever get.

[Employee of bestbuy] Best laptop to buy with a 4080, with the i9 and 32 gbs of ram it leaves nothing to be desired.

Peace of mind to Buying Geek Squad protection so you don't have to worry.

I needed new Bluetooth hardware for my laptop as ASUS has had issues with Bluetooth hardware that causes WiFi and Bluetooth connectivity issues. Geek Squad did a fantastic repair and replace job. Impressive, given the Covid-19 pandemic business disruptions. Note: your laptop will be sent out for a few weeks while the repair is done. So plan accordingly.

I always get the protection plan. Have had never had any problems with there services at all. for example I purchase the Samsung Q80 65" TV when they came out after that had problems with that TV. They came out about 4 times with 4 part's to the TV which re-build the TV except the frame.

The agents were extremely helpful. I recently damaged my computer and geek squad immediately took me in and explain to me step by step what the process is to getting it repaired

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

They are the best at what they do thank you Greek squad

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.

The Geek Squad set up the tv quickly and efficiently. They adequately answered my questions. I have not needed to use this accident coverage so far, but I am glad to know I have it in case I would need it.

Geek squad was super helpful in replacement of my charger. Process was super quick and smooth.

So far I havent used the Geek Squad but the way I read it. It will cover alot of things for their Chromebooks

They provided great service on my HP laptop. I was glad that I had it because they came to the rescue. I always have the protection with items over 200.00 and so far it's come in handy.

Really easy to use. I play video game with no problem.great battery life

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

The service was very helpful. Detailed on my needs.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

Great service. Professional support. Easy to understand.

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!