Customer Ratings & Reviews

Bought this to cover the wife's computer. Just to protect her online shopping.

Dropped the laptop. Took it in and they told me itll be no problem. Good service

Its always a great buy, my screen got busted and best buy geek squad took care of it and in only 6 days my laptop was as good as new, love this accidental plan warranty, you guys are the best!!!

I am coming up on year two. Have had to send my computer back because it was dropped, replaced motherboard at no cost to me. Return was quicker than i expected. This time its the plug which should have been fixed the first time, was sent back out by over night and will be back in a day or two. The geek squad couldn't have been nicer. Very satisfying.

I bought this protecting for my new laptop. What I can say is if you’re an individual who is very safe and cautious with your new technology, this would be unnecessary for you. Also, the company that you buy the laptop from would already give you a year warranty with your purchase of the device. On the other hand, if you tend to accidentally break things or are clumsy in some way, or have bad luck, this would be a great protection for you to have. Also, if your devices tend to break on their own or if anything happens to the screen, you’re covered.

I had to use my protection on a laptop computer. A part on my computer ended up breaking and when I brought it in, they determined it could not be repaired and I could exchange the laptop for a new one. They no longer carried my same model in stores, so I got an upgrade and only had to pay the difference between my computer and the newer one.

I am a teacher and I purchased two chromebooks for use in my classroom. So I added this Geek Squad protection to my purchase since I teach second graders and I know they can be careless at times around expensive equipment. I thought it was an affordable price in exchange for knowing my two chromebooks would be protected from accidents in my classroom.

Awesome protection product Best Buy is offering must have

Like having my computer protected for decent price.

I purchased this for a laptop I purchased for a relative to use at college. This is a necessary item especially if you have limited technical skills or limited time to trouble shoot yourself. I have purchased protection plans on several items. Overall, I have been very pleased with the product. I have used the in-home services and online services.

People took care of our needs, Manager was involved talk to my wife very professional helped us out and got us a new computer it was awesome the salesman work with this repair the computer got it ready for my granddaughter showed her how to use it programmer install new website or whatever it is they do thank you very much goodbye

I had a computer that went out and they gave me a gift card for the value. Sometim s geek squad can't do much which can be frustrating and they say things aren't covered or I have to pay for them just to ship it after I paid for the service.

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

Amazing Computer, Powerful , lightweight. I would certainly recommend this to anyone looking for a Chromebook, specially if the end in mind a gift for kids, has a good budget a this is overall a really nice, functional Chromebook to have.

The best protection plan ever would highly recommend buying I’ll be buying again

My spouse is very happy with her new gaming computer. The girl that helped me was very knowledgeable and made sure I was aware of sales and helped me chose the best computer at the best price. I was very pleased. She also explained the benefits of purchasing the extended warranty and hopefully I won't have to use it, but glad I have it in case I need it.

Was able to replace my laptop charger after it stopped working. Although they were unable to replace the part themselves, they were able to refund the cost of a replacement ordered through a third-party.

I am a teacher and I purchased two chromebooks for use in my classroom. So I added this Geek Squad protection plan to my purchase since I teach second grade and I know how careless they can be around expensive equipment. I thought it was an affordable price in exchange for knowing my two chromebooks would be protected from accidents in my classroom.

They are wonderful people and was very helpful when I needed them.

Worth every penny. Having a student, you know accidents are going to happen. Great product and service.