Customer Ratings & Reviews

Geek Squad is always helpful. They go above and beyond. The definitely add value to the purchases you make at Best Buy. I would recommend them to anyone.

Of course we love Geek Squad and they're gonna protect my computer against anything and everything and hes not even spill something love love love this

Always worth the investment when purchasing higher end products. Highly recommend when spending over 300 on any electronic/digital device

Purchased this laptop for my son entering freshman yr in college, he loves it, everything he needs from fast processor to long lasting battery pack.

Hopping for the best. It gives me a little comfort.

Great excellent service. Always willing to answer questions.

Computers seldom ever have mechanical problems for a while, but an accident can happen at any time. It's nice to have 2 years to not worry about it.

I was very impressed with the speed and understanding the technicians displayed. You are my favorite store.

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

This agent always help my when I have questions or issues

Very helpful and courtesy. Thank you all for everything.

I love having the Geek Squad protection plan! It is comforting in knowing that I can come to get help when something might go wrong with my laptop. I think it a security net everyone should have!

BB has been good to work with. We have had issues with the laptops we have purchased but we have been satisfied with the resolutions.

Agents were so helpful and professional. Would definitely use service again.

They really helped me. My computer broke and I didn't have the protection plan and I hadn't had the computer for a month and they added the plan and fixes my computer in a week. Great services.

I purchased a 2 year warranty for my laptop. They are always very friendly and helpful whenever I need help.

Purchased to go along with a laptop that was purchased for a teenager. Need I say more. Just extra protection. Have other items that have or have had protections plans. Never had an issue with them.

Fortunately, I haven't had to utilize this service, but given how critical my device for my purposes, it is good to know the Geek Squad is there if I need it.

I got this protection plan for a gift I got for a family member. I hope that don't have to use it but better safe than sorry.

Highly recommend having this coverage. Well worth it, because I had to use it before and was able to get a better replacement.