Customer Ratings & Reviews

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

The service that we received from the Geek Squad was excellent.

they replace or give you can exchange if you buy this warranty.

The salesman really had good knowledge about the equipment. His recommendations have proven to be very helpful.

Everything ive ever asked has been answered with exceptional service

This great for my device protection get it for 3 years

You can never go wrong with insurance. Geek squad has never let me down

Good to have. Made that first mistake on my first daughters laptop not getting product protection..

Excellent always get the geek service. Safe than sorry

Always good to have insurance of things go wrong as they often do.

Cannot stress importance of this product. Must have with all electronics.

I was able to get a free replacement after my TV was having so many issues.

My son has taken good care of his Dell. That we haven't used it.

Loved this service. Fixed my computer no questions asked

Will cover a number of issues if they occur. Good to know.

Good peace of mind having this protection. Price seemed fair.

I highly recommend getting this is don’t. They are awesome and respectful!

will always buy the geek squad protection for all my computers.

will always buy the geek squad protection for all my computers.

will always buy the geek squad protection for all my computers.