Customer Ratings & Reviews

I decided a long time ago that I don't need to know HOW to work on my electronics; just hire a professional. Geek Squad is super convenient and they are always very knowledgeable. The Family Plan is the way to go to get more bang for the buck.

I can count on them to come fix anything I have a problem with.

Worth the money. On top of the manufacturers warrantly.

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

I love using Geek Squad, I worked at BBY for a while and even after I left, I ALWAYS get the geek squad and accidental coverage.

I haven’t had to use them yet for my recent purchase, however for pst purchases they have been great!!

we always buy from best buy when comes to electronics because its the best way to keep them in good shape

Returned a very expensive HP Spectre. Ultra book. Within 48hours the response was a full replacement was needed. They put in an order for a replacement which has to be shipped in as the store was out of stock. definitely take out the extra protection plans. Appreciate the reasonable response time.

I didn't actually need to use this but I wish I could because I kneeled on my computer and now I can't use my geek squad thing.

Guys where awesome on the geek squad attentive service all in when I needed to do my service on the lap top on general … super duper service!!!

I was able to get my laptop replaced quickly prior to the corona virus situation got worse. I dropped my laptop less than a week after I purchased it and shattered it and I was covered immediately

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck!

The agents fixed my computer within no time! Highly recommended geek squad! The are the best in the business!

The Geek Squad service plan is worth every penny, if your store has a good geek squad staff. They need to have reps who speak clear English with no dialect since this is technical discussions

The benifits are really there!!! I broke my phone and I'm sure that happened but I am so happy I had insurance on it because all I had to do was to pay the deductible and I got a new phone. $50 deductible is all I had to pay for a new phone. I would never buy an electronic product without

Best thing to have if anything goes wrongnyou go to Best Buy and there Geek squad is there to help you with any problem that arises.

I will love to see how can cover my cámara is not working not more from not where so I will go today and see what they can do ☺️ because I need it for my online classes

Totally worth the piece of mind. The more complex these devices get, the more ways they have to fail.

Never liked Dell until now best decision I could have made I love this laptop.

Getting this was a great gift for my father in law. He truly enjoys it and would recommend it to anyone