Customer Ratings & Reviews

I have never had to use the Geek Squad for any of my purchases from Best Buy but I feel better safe than sorry, if something does happen to go wrong I know I have the best in the business to help with any issues if need be.

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

I trust that if I have any problems In The future that that they will help me solve my computer problems.

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

Amazing , if anything happened to my lap top I can bring it in best buy and the gear squad takes care of the issue

I got a great deal on a Laptop! It has been a long time since I set up a new computer so I had the Geek Squad do it for me. They were right there at Best Buy and did a wonderful job. Thank you Geeks and Best Buy! I know I will get any help I need and you are just ten minute away.

Amazing laptop, i had one prevously and it was not so great. It would crash everytime.

Always there when you need them!! Can’t recommend them enough

Helped me get a great deal for an awesome product. The protection plan was worth it.

Nice guys working here. Every time I stop by Geek Squad desk, team are helpful and cooperative

I made an appointment on line , went to the store and was seen on time and he helped me with my problem which was my fault not the computers.

I cracked the screen on my laptop and took it to The Geek Squad the following day. They shipped it off to Kentucky and it was fixed. The whole process took about 10 days. If you can deal with the wait, it’sa good piece of insurance to have if you do not want to do the repair yourself.

Went in with a problematic computer and the guys fixed right up for me

Great pass came with the laptop and a bonus expense

A must for laptop, never know what could happen to a laptop hardware system or software.

The agents were helpful on the phone, and when I came into the store with an issue they addressed me promptly and is thoroughly as I can imagine anybody could or would. They were knowledgeable friendly and very accommodating.

I think it’s a great idea to get this Incase your computer breaks

I have always loved the Geek Squad. Great value for what they offer. Anytime I buy a new device I add the service plan.

I’m so happy with the service. I totally recommend it.

Gives you a little comfort. So that's worth it. Warranties are always pricey. But it that way where ever you go