Customer Ratings & Reviews

They really knew what they were talking about and because I bought the 1 yr protection, when I took my computer to them to be inspected it was free.

I bought the Geek Squad protection to cover my new laptop after the manufacture warranty expires I normally pass on this option, but due to the cost of the laptop, I thought I would pay extra for the peace of mind. Is it really needed? I don't know, only time will tell.

So far, so good. The one time used, the machine had to be returned to the factory for repair. Guess it is what it is.

Cool computer. Easy to use. Good price. Nice compact size for transporting from home to school.

I get the extended warranty with every laptop I purchase. As my computer is on the move constantly, damage has occurred, making this has a smart purchase. If my computer needs repair, it gets done or I get a new computer.

I paid the additional cost for a person to come to the hosue and it was WELL worth it. He did a great job setting up my printer with all my devices in the house. He did it in less than a hour, it would have taken me a couple of hours to figure it all out.

Beau, the Geek Squad agent I worked with was EXCELLENT explaining everything every step of the way from transferring files to delivery.

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

Trust me it save you so much money buying the warranty if you don't and the item breaks or something is wrong you be repaying and lossing money.

Accidentally knocked the laptop off the desk. It suffered a minor dent in the corner but what was affected was the charging portal. Geek Squad tried to fix it but couldn't. They replaced the laptop for a new one. I'm so glad we purchased the Geek Squad protection.

Not really sure never had a chance to even download it.

The word geek is in the title so everything about it is going to be amazing every single time a submit a claim it's handled promptly and efficiently worth every dollar.

I loved the assistance that I received when I had to purchase a new Chromebook. They made me feel at ease and made every effort to guarantee my delivery in 2 business days. I have and will continue to purchase my devices from Best Buy.

It’s a good simple computer for someone who wants a first computer. I’d recommend this computer for high schoolers who need a computer.

I always buy an extended warranty. HAS HELPED SEVERAL TIMES.

This purchase was a good one and easy to decide. I was able to look and see wht i was buying after all my researching

The 3 year accidental damage warranty is always a good idea. One of our laptops was accidentally destroyed when a drink was knocked into it. It was replaced at no cost with no questions.

Bought this for my son who is in middle school. Very fast startup, easy to use and large sized comfortable keyboard. Touch screen is very responsive. Very durable.

I recently had a problem with my Lenovo Yoga 730 laptop. It was not charging the battery so I had to send it in. It was still under the 1 year manufacturer's warranty but I needed it back quick so decided to take it in and let the GEEK Squad take care of me faster! HA! Geek Squad informed me that it would take 6 weeks for them to replace my battery!!! SIX WEEKS!!! Needless to say Lenovo got it back to me quicker (though not the 5 days they estimated - it was almost 3 weeks). I always buy the Geek Squad for my devices but this was my first time ever almost having to use it. I ended up having to buy a cheap computer to get me through so I wasn't computer-less. I'm disappointed in the estimated turn around time I was given by Geek Squad. Other than that I hope I'll never have to use Geek Squad ever, but I figure paying for it is still worth it for a computer that's worth over $1000.

When I went to turn my laptop on, nothing came up. No matter how we tried to get it up and running, nothing happened. Brought it to Best Buy and the Geek Squad checked it out. Seems as though the battery somehow came loose and is working just fine.