Customer Ratings & Reviews

Awesome!!! This is the greatest thing done sliced bread

Always recommend the Geek Squad Protection. It has really been beneficial in some cases with appliances and computers over the years.

We purchased this along with the laptop. We are thankful to be able to give the gift of peace of mind along with the laptop.

The promise of being able to take my notebook to my local BestBuy when I have an issue is very attractive. I have not had to use it yet and I hope I never will but, if something does go wrong, knowing that BB has my back is comforting.

These guys are good at what they do I appreciate them for the work they put in to making me a satisfied customer!!

Peace of mind. No worries. Must have with expensive purchase. Highly recommended

Always happy customer when having to use this back up.

I havent had to use this feature yet, but i am glad i purchased this for an extra ease of mind.

Sales clerk Recommended this extra coverage . I feel good to know I have this

Geek squad is amazing they go above and beyond for their people.. love there services

I had this in my previous laptop and it was a life saver. Turned in my laptop after a year and a half for blue screen issues and it couldn’t be fixed so I ended up getting an upgrade with their junk out process.

This was a gift for my daughter for school work and it works amazing. Haven’t had any problems and if I had any questions geek squad was ready to help

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

I usually buy electronics and do not add this service but it was recommended by one of the agents so I got it....and little did I know a couple months before it expired I was going to need it.

I am self employed and work out of my home and mobile offices. This service has been my lifesaver on several occasions while I've been at home AND at times in front of clients. I love the remote access service they provide. I have used this service for the last 4 years and will NOT be caught without it!

After not getting the protection on my last computer, I decided it would be a must to get the Geek Squad 2 year protection plan, especially if you want to protect my computer investment. The best part is the 2 year warranty covers the screen if it is ever damaged, along with repairs not covered by HP itself.

Have always had excellent service when needed. Much easier tonuse geek squad then any other protection plan out there

There are certain things I buy the geek squad protection on - and it's usually on the expensive ones. Worth it to me for being a klutz and with small children who can damage anything at the blink of an eye.

The service plan is great since he is a new user. Getting use to carrying it around to use all the time and knowing he has a protect plan is great