Customer Ratings & Reviews

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

Can't review as I have not had to use this since purchasing laptop. Previous experience with Geek Squad was positive.

I haven’t had to use this yet. I’ve heard from family and friends that it’s awesome.

I will always recommend to purchase the geek squad service in all electronics, you will never know when you will need it

They are fantastic and can definitely trust in them to make sure my equipment is working great and secure.

Works great for work. Quick reboot. Battery life is good charges quickly.

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

Was able to get my computer serviced for free! Saved me lots of money

[Employee of bestbuy] I think this is for Geek Squad Protection. I'd that is correct, then u highly recommend it. It has proven very beneficial to me!

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

They helped me get a new computer, i accidently spilled coffee on my MSI Stealth and got close to 2,000 back for a new computer

Love this was added to my computer. I did not need to use it, but there's something would've happened, its nice to know im covered

Love geek squad. Feel better knowing my product is protected.

Very helpful and respectful ! Helped me and suggested warranty on the item !

This is an always needed item for any of the laptop purchases that I do since they cover everything including accidental spills.

When my laptop had some issues, I could just return it get a better one with paying the difference. The first branch I visit did not honor this warranty, so I had to visit another one. It’s worth it but there could be some branches which try not to honor this.

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

Peace of mind with the kids using computers. Ya just never know.

Quick to help. If there has ever been an issue in the past, I have had good experiences getting the help I need.