Customer Ratings & Reviews

The agents did everything when I bought my laptop for college. They still take good care of my baby as I progress towards graduation. If you spend all that money investing in your gear, why not invest in the maintenance?

I refuse to buy computers or have computers I am responsible for maintained by any other place. Chesapeake Square Geek Squad is an AWESOME group of people. Life happens, pushing the wrong button happens, having critters run across the keyboard happens, the Chesapeake Square Geek Squad has fixed them all

I have only had to use the geek squad service a couple of times and they are very helpful, friendly and knowledgeable

The protection plans are always the best thing to get. Has saved me more times then i want to admit.

Geek squad has always taken care of any issues I’ve had with my products purchased through them. Would recommend this service on any major purchase.

I had to bring my daughter's laptop in to get checked out because it kept shutting off on her. The guys at my store checked it out found out that it needed to be sent out to have the battery fixed. It was still under warranty and it saved me quite a bit of money.. well worth the extra warranty.

Geek Squad coverage has always been highly-recommended with every large Best Buy purchase of mine. I haven't had to put in a claim for this particular coverage (as of yet), but historically they have been very reliable and easy to work with.

happy with my warranty because if something happens I could either get it fixed by The Geek Squad or I could have it replace and they're so good about it I'm happy to have that with Best Buy cuz they're always honest and they always honor with it

This is worth getting for those of you who buy laptops TVs or any major electrical product that main require service in the future I highly recommend getting this anytime you purchase any item that may require service you'll be glad you did and we'll save you

The protection price is good for what it's worth and I can rest assured knowing I don't need to worry about accidents.

Comforting to know that I have the security and expertise of a knowledgeable team as I am not very familiar with computers. I had an issue and brought my computer to the team and it was addressed quickly and problem fixed immediately.

Brought the insurance. Didn't use them yet for service

Had a laptop diagnosed for problems and in a short visit it was fixed

The Geek Squad confirmed the lemon status of a third laptop in 2 weeks. Immensely grateful that they didn't put me through hours and hours over weeks discussion before replacing the laptop under warranty.

My son had an issue with his laptop a couple months after I bought it & this purchase was perfect. I took his laptop into the store. The told me what the issue was & sent it off to get fixed. I got it back in the mail shortly after & it worked just fine

Amazing fast and easy I had scratches and like it was really bad for the screen they fixed it up super fast loved it.

Always good to know I have the Geek Squad Protection Plan just in case problems occur. It's worth paying the extra versus taking the chance of something happening and having to buy new versus it being fixed.

This is a must have. Saved my life! Had an accident and they sent it to be fixed with no extra cost. Couldn't be happier.

I bought this with my computer and it is great it has an easy set up and will definitely help me if anything happens with my computer

Needed a warranty just to make sure that my husband will like the product - which he does! Great price and coverage!