Customer Ratings & Reviews

[Employee of bestbuy] Protection for my pricy gadgets puts the mind at ease

got this just for the piece of mind since my last laptop got a crack on the screen and I didn't have this

I always buy the geek squad warranty. Other places offer warranties but you have to send the item in and wait at least two weeks or more for a decision to be made, with the Geek Squad you take it in and they fix or replace it in a few days. I highly recommend their services.

This is the first laptop that I bought on my own and $100 is honestly a lot for me to pay for a laptop so I had to make sure that my laptop was going to be protected and after talking it over with the Best Buy employees I found a Geek Squad was the best purchase for my investment

Accidents happen!! It’s worth purchasing for one of those moments!

I purchased the 'physical' (for damages that might occur - like dropping the computer, cracking the screen, spilling coffee on it, etc.) Geek Squad protection plan because my laptop travels frequently. Always good to have because you never know what might happen on the road....

Amazing service. This goes for my tablet; Wacom one. They don’t ask questions unless needed. they’re just helpful and wish for you to be not annoyed which is all I can genuinely ask for. Thank you.

The agents has helped repair my laptops in the past. It’s very easy to schedule an appointment and everyone’s been very helpful.

I like having this on my computer as this ensures protection on it so I can hopefully prevent what happened to my previous laptop.

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

You can always count on the Geek Squad to make things right! They have found a way to fix everything we have ever brought in!

Good since I’m doing a two year for college with my laptop being in use and if anything happens, geek squad got my back:)

3 years Geek Squad Protection plan is so worth it! It's the only way to go when buying tech products and applications. This is what keeps us coming back to Best Buy!!!

Good understanding of. Product and evaluation of system

The team are so nice and know so much, cleared up my issue after 15 minutes of being there

Its always good to get one ,you don't have to worry about replacement, they will make sure you get your product with no problem its fast with no problem, there on point ,I get one with everything i buy

Great knowing I can stop by and get answers/ service on my devices with trusted personnel!

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.

Got this for a $900 laptop. Wife dropped the last one after 4 months of ownership, without the added protection. Lesson learned.

Always add the Geek Squad protection, well worth the extra dollar.