Customer Ratings & Reviews

We've used the Geek Squad protection plan in the past and it has usually proved a valuable service.

Look for new did my review on what out there and who had in stock

I have had to use the geek squads help on a couple occasions. It was,a painless easy experience.

I love having protection on my products . it has helped so much before

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

Cool gadget, very handy, easy access, very convenient

Cool gadget, very handy, easy access, very convenient

I like the warranty is very good to help me save my items long time

You don't know when accident will happen. It as a safe haven to have.

Thankfully I didn't have to use this, and returned the camera. Nice peace of mind to know you have it if needed

Fully protected. If it breaks they fix or replace it.

Geek squad installed my tv and all parts work good with no issues

Great service to get when buying any of your favorite product!

this is a must have protection for your items don't get stuck without

Haven't needed it but great to have in case of an accident.

A must have for all your electronic device,you never know when you gonna need it!!

Easy to use product replacement warranty plan from Best Buy.

Geek Squad protection on laptops and camcorders and I will continue to get it for these products.

This is a good offer to have for replacing an expensive item purchased. Worth the investment.

Geek squad does all the magic you need. There amazing thank you