Customer Ratings & Reviews

The only question I have is if the item is lost, does the Geek squad replace it? That would cause my rating to be a 5 star if they did.

Never really used so not sure how good it is. Reasonable price for the plan.

Haven't used it. Wouldn't recommend unless you use it for every day..wear it out

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I had to cancel the purchase on the handycam, thsu I would not need protection

Haven’t had to use this yet, thank goodness!! Anytime we’ve ever needed anything of course is when coverage runs out! It’s a great offer though!

Ask many questions when getting and make sure it stated on the receipt. Said I had more covered then did

I will start with saying Best Buy issued the refund for my damaged GoPro on the spot. With that said, I am extremely disappointed that the Geek Squad protection plan didn't refund the price of the camera. I had used my Best Buy rewards when I purchased it and they don't get refunded so I basically lost them.....lesson learned.

Purchased to make sure I have ample enough coverage on my open box camcorder. Hopefully I won't have to use it

Be careful had to push to have the geek squad repair my laptop. Since I always by the Warrany I knew I had coverage but they just wanted me to buy new

Have not used it yet. Little pricey but if anything happens and they can’t fix it, they will replace it.

I'm not even sure why we got this I never use warranty protection because I work on electronics myself.....

Since I had this for a short time, we'll see how this extended warranty works out.

I don't feel this was worth it. I ended up paying a lot of money and the problem was only like a band aid because the wifi card was out.

Not sure. I need to write at least 50 characters to post this.

Got it just in case something happens. You never know what could happen

We will see just how good this is if and when I need to use it.

In the past the unit was replaced with a the next model if the one purchased was discontinued, now they don't do that Electronics always changes model numbers, in this case the "newer model" has nothing different I can discern, yet because they don't make the older model anymore, I had to pay almost 100 dollars to get my failed unit replaced. Not happy at all

I was charged $89 versus $79 to put insurance on my camera. I went to the store to get it refunded and they told me that I will have to contact support or it will be refunded in a couple of days.

Friendly service and worry free. Very knowledgeable.