Customer Ratings & Reviews

I haven't had to use it yet, thank God, but I know it's very good.

I bought it so I could finance it with my new electric dryer.

Always get the warranty if you're spending this much money whether it's a monitor or a console just do yourself a favor and protect it. Accidents happen.

I have had nothing but great service and it was money well spent. Worth every penny.

They were efficient on helping me get what I needed. Was a little wait but worth it.

Nice to know that the squad is at the ready to get me back up and running if needed

And today’s market of technology, it can become very difficult, but it doesn’t have to be if you reach out to Best Buy’s‘s geek squad. Those guys are fantastic. They came out to my house set that television up went through all the settings and within no time I was watching a beautiful television set. Thank you guys so much and if only everyone knew how great you guys are they would all request your service. Thanks. Geek squad for being there and my time of need.

Honestly, it's pretty expensive and doesn’t cover accidental damage. I added it initially because the salesperson at Best Buy said it included accidental damage coverage, but later I found out it didn’t. I’m not sure if the salesperson was just trying to sell it or if they genuinely didn’t know. Either way, I returned it since it’s pointless when the monitor I bought already comes with a 3-year warranty.

Do yourself a favor, get it. You never know what’s going to happen and you don’t want to get caught flat footed!

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

If it breaks they will replace it! Gives me peace of mind

Haven't had to use it yet but feel safer knowing it's here if need it

Definitely recommend with any product!! Easy to use

I have this connected to all my devices very useful

Very helpful for when needing repairs, not sure what I would do without it

One team member helped me for over a half hour this day, built a whole pc online, we had a lot of fun looking through different builds that worked for me.

Piece of mind for an expensive electronic device. If it fails, Best Buy will with fix or replace it for four years.

It’s definitely worth placing this warranty of expensive tvs and curved monitors. Look at the details of the plan, nothing beats it.

Necessary peace of mind with OLED. They’ll take care of you if you ever face burn-in problems down the road.

Haven't had to use it but feel good knowing it is there if we need it!