Customer Ratings & Reviews

I always purchase the warranties. Great piece of mind

Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

I always get protection for my devices. I tend to use my computer equipment a lot and it has been several occasions where a device goes out and i go replace it for free

Gives me lots of peace of mind incase of OLED burn in, etc. Very worth it if you want post purchase security since many manufacturers have mixed qualities of RMA experience

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

The best warranty ever............................

Always recommend getting protection plan, almost zero hassle in store

Geek squad is always A+ with no hassle! Best warranty around!

Just purchased my product, and haven’t had problems. But the price on the warranty after the monitor discount seemed reasonable.

The greatest crew ever. What an amazing experience.

If you are buying a gaming component or hardware, Always spend on your investment some money for minimal down time, So buy geek squad service plan and keep yourself worry free. In all honesty you never know when something would happen to your investment, a 4 years service plan is an awesome package. I love it and let all my friend and family purchase it. And if you buy a lot of PC components and hardware go ahead and buy the total tech and everything is covered.

This monitor looks so good! runs well and is beautiful

This 4 year Geek Squad Protection is very well needed.

A must get for any expensive purchase Monitors, Phones, Keyboards, etc.

this product is so good and good in the console and a pc too

Great product for the price, nice to know it is covered if anything happens

Great service and great employees, great for handling device damages.

I took the 4-year replacement warranty on my computer monitor and as well it was a great deal if anything thing goes wrong in the next 4 years, they replace it, good deal...!

Good service and great offers available to fix items

Haven't had to use Geek Squad yet for a replacement, but I've heard good things so far about the replacement warranty through them.