Customer Ratings & Reviews

[Employee of bestbuy] Always good to have protection on your products, better safe than sorry

I have had to use a few time in the past and Best Buy has taking care of me every time with no problems. They even let me upgrade to a new product. It's the best money that I have spent. Thank you Best Buy for have a replacement plan.

Good service. The geek squad is always very helpful.

Loved every second ive used it. Great clearity for gaming. Great for working.

I upgraded my computer and needed to get a different monitor. I chose this one as it lightweight. Easy setup and easy in the eyes.

I've bought this protection in the past when i buy things for my kids and let me tell you i am glad i did. My kids will on occasion drop their headphones, laptop mouse etc. and it breaks. with the protection just take it in and they repair or replace.

I’ve used Geek Squad Protection multiple times and highly recommend understanding how the plans work to get your moneys worth.

The geek squad handles return quickly and without any problems. Had no problem returning my m on it or and getting a full refund.

There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing

Even if you know what do do with electronics I really suggest you getting this plan just because you never know when you will need it. If your feeling lazy or just don’t have the time to do something the geek squad is a call away

This purchase was made as a precaution because you never know if anything unexpected may happen.

im not sure what this product went to, but i never needed it

Having protection is a no brainer. No technology is perfect, so by having the option to replace our fix if something goes bad, is highly recommended.

The best buy warranty is the reason I shop at Best Buy.

Much an amazing and understanding repair team! They are also very diligent on their job

I always get the geek squad warranty on my expensive electronics because you never know when it would fail. Geek squad has the best replacement warranty out their.

Don’t listen to those people that say insurance or warranties are not worth it . Your paying for piece of mind and convienxe when the time comes you’ll thank yourself . A small investment

I never buy the 4 year service replacement. So hopefully this $1000 monitor eats itself in 3 years so I can replace it with a brand new $1000 one. Then it will seem like the purchase was worth it.

Good product its a best! Loved! Thanks best buy! Thanks

Great investment to buy into Geek Squad Protection. Never know when you may have to use them,