Customer Ratings & Reviews

Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

Geek squad team provided all the inputs related to product warranty

Very guud product buy this one just buy no think t2 times

Haven't had to use Geek Squad yet for a replacement, but I've heard good things so far about the replacement warranty through them.

This is a good product to get to every, electronic you buy!i always get it,that's pease of mind!! known you product is protected!!

Geek squad protection havent had to use it yet but always good to have for something that is expensive to replace

Exactly what I wanted! The size is perfect and the screen is so clear!

Works amazing with any games has my kids connected

Learn the hard way. I broke my other monitor and didn’t have coverage. Now. I have it. And I always know that I’m safe.

I took the 4-year replacement warranty on my computer monitor and as well it was a great deal if anything thing goes wrong in the next 4 years, they replace it, good deal...!

Something you need to add anytime you get electronics from Best Buy always do the best they can to solve every issue

[Employee of bestbuy] Nice protection plan for my monitor, gives me peace of mind knowing that if anything goes wrong I can bring it into Geeksquad for repair or replacement.

[Employee of bestbuy] Super easy setup, and great quality moniter. The product is exactly as described

Protection for your items, I've use it for a bunch of stuff, it pretty hassle-free most of the time.

Never hurts to be safe these days! Better safe than sorry!

It’s a peace of mind knowing ya got geek squad protection.

Good option to have! I really enjoy knowing if something were to happen I have Greek squad available to me.

Monitor just broke today but thankfully i have the 4 year protection! Dont know what i would do without it.

If you are buying a gaming component or hardware, Always spend on your investment some money for minimal down time, So buy geek squad service plan and keep yourself worry free. In all honesty you never know when something would happen to your investment, a 4 years service plan is an awesome package. I love it and let all my friend and family purchase it. And if you buy a lot of PC components and hardware go ahead and buy the total tech and everything is covered.