Customer Ratings & Reviews

Replacement is great to have especially with high end devices.

Have not actually had to use this yet. All of my electronic equipment has so far outlasted the warrantee. But if it works as advertised I will be more than happy if I have to use it.

I PURCHASED COMPUTER & MONITOR IN JAN 2017 WITH SERVICE CONTRACT FOR WHAT I THOUGHT COVERED BOTH PIECES. ON 6-1-2018 I HAD TO PURCHASE ANOTHER MONITOR AS I WAS TOLD THE SERVICE CONTRACT DID NOT COVER THE MONITOR. I ALSO RENEWED THE SERVICE IN JAN 2018 FOR ANOTHER YR, AGAIN THINKING MY CONTRACT COVERED BOTH PIECES. AS YOU CAN GUESS, I AM NOT HAPPY WITH THIS ! MY REVIEW IS RELEVANT TO THE CUST SIDE OF THE TRANSACTION, NOT THE PRODUCT.

Always love the Best Buy service…hoping to never need it but if I do I know Best Buy will pull through and either fix it or replace it at a reasonable price.

Purchased two 28-inch Samsung monitors for my 2018 MacBook Pro 15". I use my Apple practically 4 to 6 times per week and the monitors from BestBuy are wonderful. The Geek Squad assurance is legendary, and I'm glad I purchased it.

Excellent for Video Games, my nephew recommends it a lot

The people of geek squad are profesionals and helped me with everything.

Never hurt to have the protection plan. you never know what might happen.

I added this for a laptop and extra monitor and it makes me feel more at ease should anything ever go wrong with my devices. I have not had to use it, but it definitely takes the stress off me if I do need help in the next 4 years.

6 years with Geek Squad and their product services have not let me down.

Why would you buy an expensive electronics without this type of protection? It basically pays for itself. Just not long ago, on another item that after learning my lesson's with screens, I bought another ipad with warranty. Than apple just simply and without any additional question replaced the item within 20 minutes appoitment.

Have had service package in the past and no trouble using it.

Best way to insure your purchase and have a piece of mind knowing you will not have to come up with a large amount of funds to replace your purchases!

I highly recommend whatever the purchase that you get the product plan at BestBuy. Not only do you save money on quality products by purchasing at BestBuy with the lowest price guarantee, but you can take advantage of a great deal on the service replacement plan so if ever you need it you have quality friendly service to back you up. Get it you will be glad you did.

I'm not one for extended warranties, but this four year geek replacement is good insurance. When it comes to electronics it's better to have some peace of mind past the factory warrenty. Great price to pay to add to your investment.

One thing about Best Buy is that you will get better service on returns in general if you pay the extra. I just returned a 24" monitor that was less than a month from the expiration of the 4 year warranty. Just a few minutes later and everything was great. Without it, I would have had to come up with another $100 to replace the monitor. Quite happy with it.

I always purchase Best Buy's GSP on most high ticket item(s) I purchase from Best Buy. I dislike their TotalTech program as it requires a deductible for them to service your device whereas the GSP almost covers everything without deductible. I highly recommend getting the GSP over the TotalTech!

Very helpful employee and held it for me when i was ready to check out. Love the monitor aswell

I love geek squad protection and try to get it on my products whenever possible. This plan covers most issues that you can run into with monitors. Its easy to claim and get a replacement/store credit. Keep in mind this does not cover physical damage of any kind.

The Geek squad delivered and installed a refrigerator - and did it very well. I had previously only gone to appliance outlets, but so far, I am very pleased to have gone to Best Buy. The Geek Squad was great - professional, friendly, and extremely helpful. I highly recommend them.