Customer Ratings & Reviews

They really take care of you in terms of replacements or lending a hand. I've used this service multiple times to protect my devices, and it pays off every time. I recommend it for anything technologically related.

Good software. Comes in handy when needed and you wont need it until you do.

Haven't had to use it yet, but I have worked alot with geek squad and these guys understand the stress of malfunctions, breaks, and issues when dealing with electronis and pc hardware. keep it up guys!

Definitely came in handy when needing to figure out any problems

In store replacement warranty is one you can’t beat. Either they can fix it or they replace it. It’s that simple. They are true to their word. Totally sucks if you don’t have it and wish you did when your things stop working.

This is most definitely a must for any Best Buy purchase. I'm very OCD and careful with my stuff, but accidents do happen.

I love the fact that geek squad always has your back for anything and everything

I did end up using it for an item that burned out in 11 months since purchase...went in with the item, gave them my phone number and they got me a new one. No hassle no stalls. They let you get the same thing or something better just pay the difference.

Price was right for this warranty. However, monitor it was purchased for was returned, so refund was received for the warranty too. Did not use the service. Stars are based on the price and the promise of service.

Don't remember what product this is tied to but it is one of those purchases that you hope not have to use it. In the past Best Buy treated me well from having this service, so I recommend it.

My grandson loves his new monitor uses it with his new PC I loved it so much that I bought my other grandson one for his Xbox gaming system I love the sleek curved screen and the Picture quality is great

4 Year protection for LG - 32” UHD (3840 x 2160) HDR Monitor with AMD FreeSync, I feel good knowing I am protected for 4 years after purchase, you never know with monitors... Highly recommend for the price.

Better to have the protection and not need it, vs needing it and not having it. Staff always explains the process and ease of the protection, so definitely worth it when protecting your investments.

must have for new tech to be protected. the geek squad never let me down before and i will continue to add this protection for every major tech purchase.

Geek squad has been there for me when I need help. The service is great for warranty. I always but it with high end products.

Purchased two of these monitors on Sep 20 2024 for occasional use in my motorhome. The purchase was based upon existing reviews / total cost vs amount of expected use. On Oct 17 2024 turned the monitor on for the 1st time. The upper right corner looks like an old CRT monitor that has been cracked. Defective straight out of the box. Best Buy return policy is from Sep 20 to Oct 5. i.e. 2 weeks.

Pretty good on the turn-around time. Explain what they did through the process and if you need issues with the item again they are willingly to fix it if it was an issue on their end.

Purchased the Geek Squad Protection which gives me peace of mind if anything happens to my device. In the past they have gone above and beyond to fix or replace my non working products.

I bought a $250 computer monitor when I first built my computer and I instantly knew I had to get this. If you are having doubts don’t!!! It’s worth the money!

Love the Geek Squad. I always buy the warranty when I purchase any electronics from Best Buy, because I know the level of expertise and how easy it is when something breaks to have it fixed through them.