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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2462 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,462 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best supplement with the extreme service provider with the Geek production

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me the warranty is always worth the cost. Whether it's the peace of mind or the times I actually had to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad: great installation & demo of remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My guy setup my new TV and soundbar very efficiently. He removed my old TV for recycling. He demonstrated how to use the remote controls for both TV and soundbar, and was very patient with my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the machine and they replaced it, no questions asked!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it because if anything goes wrong I can bring it back with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Coverage
    Best Buy Employee

    Rated 5 out of 5 stars

    Geeks Squad's always doin' their thing

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Covered my device as much as I needed it too and lasts for a good while. I'd recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands Down TPlink 4the WIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been buying routers since 1999, had all the big names Linksys, NetGear Asus etc. i will tell you this router is the best range, signal down to app. I’ve had and tested in this housr and hands down TP link is by far the best. Ps TP Link has a customer for life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad extended warranty program, I apply this to almost everything I buy from Best Buy, I've returned several items that I've purchased from Best Buy and they never give me a problem with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you Best Buy for these plans!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always pay extra now for the Geek Squad protection service. When something goes wrong they are quick to try getting it fixed or replaced with great customer service all the time. Thank you Best Buy for these plans.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the extended warranty. Just in case something happens after manufacturer warranty expires

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must have piece of mind for your purchases.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The peice of mind provided by the product replacement is worth the money even if you only use it once for any of your purchases as it sure beats the replacement cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth the investment

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It's a great product. Used it for many devices and never have issues. Would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement program

    Rated 5 out of 5 stars

    4 year Geek squad plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we have this plan, heard that it always good to go with coverage of Geek squad. So hopefully made a right decision. Plus like the fact of product replacement.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Peach of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of mind so I don't have to worry although I haven't used this service yet. I hope it isn't needed but at least it is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing! Thorough and quick!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extend offered warranty!!! So worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A MUST!!! This is the only store that stands behind their extended warranties flawlessly! They take such good care of their customers. Customer service is on point! I don’t often even have to use the warranty on any equipment, but the 1 time I did I was so impressed! No fine reading required! It’s simple you have issues go speak to the staff explain your issue, and if it’s not repairable or unexplainable they replace it with equal value equipment if they don’t have that exact product. Can’t go wrong!!! If your purchasing anything of great value spend the extra $30-$40 and be worry free for 4 YEARS! LOVE IT! Loyalty to customers is a beautiful thing! And not seen often these days! Don’t pass up on a rare offer that is HONEST!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love the extended service coverage from Geek Squad! Gives peace of mind, especially with the prices of technology today!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I got the protection plan. I have used on a computer repair and dryer repair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Don't leave store without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People might say I'm not going to pay extra money for this geek squad protection But if anything goes wrong I Bet your going to Wish that you did buy it It's always good to have geek squad protecting your back

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great addition!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for products that you have a feeling that they might break down the day the manufacturers warranty is going to expire!

    I would recommend this to a friend