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Customer reviews

Rating 4.8 out of 5 stars with 2451 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,451 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GSP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy the GSP on every electronic that I purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little bit of protection in your pocket is always a good thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a pretty solid use with my provider. Easy set up. Was able to work with 1gbps service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Call To Put it on a Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a Good call to put it on a Router ended up needing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with one of my appliances and they came right out and fixed the problem, no questions asked. The agent went above and beyond and helped us solve the problem and gave us advice on how to prevent future problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always get the service plan for expensive items. Bestbuy makes getting the item fixed or replaced very easy, If your going to drop that much on an item you may as well make sure it will last a few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and gracious geek squad help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer needed modem. Moved to apartment where it wasn't needed. Geek squad gave me store credit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get when making a purchase here. Just in case something happens. Haven’t had to do a warranty claim as of yet, but the extra coverage doesn’t hurt either

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Warranty!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy offers the best warranty you can buy for your electronics and home devices!! The warranty covers everything and covers more than the manufacturer warranty itself!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Useful in case?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm reluctant to purchase these extended warranties for most products, but did so this time when buying a Starlink system, something that was both new and unfamiliar to me. Like all "insurance" products, one hopes not to have to use it, but it will be there if needed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We mounted our tv on the wall and made more room. Makes watching mivies more fun and like being at movies. We ended up hanging almost all our tvs on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good good good good good good good good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped diagnosing a tv problem and were patient the entire time while asisting me in advice on purchasing a different tv. They wrre knowlegable, kind, patient, informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan Is A Must.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I make a purchase from Best Buy, I always buy the protection plan. The plan makes any warranty claims simple. Just bring back the item, and get a replacement or one of comparable value. Easy peasy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Warr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Professional, helpful, knowledgeable, easy purchase

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best warranties from anywhere

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy warranties are actually the best. They consistently fulfill them with zero hassle over the phone or in store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always want to add protection plan to all my electronics it’s give me a piece of mind. Haven’t had to use it in a while but when I did they were able to replace my electronic with no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been telling people about the geek squad protection plan for years. Its a simple easy way to protect your gadgets, with a fast/easy replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in store service desk Clerks are very knowledgeable and helpful. They helped me dispose of an old Laptop and explained the process to me to let me know everything is destroyed and none of my info can be hacked or stolen. Great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came the day before my appointment, which was great. They came trouble shot my old router, determined it was bad and installed me up a new better router. They insured that all my devices attached to Th e net. They were very professional an pleasant to work with. We were very happy with their work.

    I would recommend this to a friend