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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,463 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Not had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not had to use this, which I guess is a good thing, so I honestly can't judge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Usually Painless and Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had to use this service once or twice in the past. It's usually a painless experience but sometimes there can be an agent that's just putting up a fight or trying to be elitist by making up reasons it doesn't qualify that are beyond the customer's control. I wish this weren't the case because I'd be able to give this 5 stars if it were consistently painless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I decided to do it, my product has protection in case something should go wrong

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Vizio soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received service for my Vizio sound bar. No hassle return and refund. Kind and considerate GEEK Squad associates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Never have to worry replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have to worry about replacing an expensive modem. If it messes up the warranty has you covered

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Knows What They are Doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had good success with getting things repaired with the geek squad and hope this continues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend that everybody gets geek squad protection it's a must have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully i dont need it but its there just in case

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for itself in year 2 when it stopped working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t even know what this is for but oh well its good I guess

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what happened to the product had problems had to make a few phone calls to the Geek Squad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get insurance on everything we buy as things are made to break nowadays

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought a Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it. So, I'm just typing now to fill up the required space.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback. If you have any questions or concerns about your plan(s), please feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for router I purchased, for the price you would be crazy not go get this. They cover everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection bought it for my modem and its very good to protect your electronics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy convenient and nice looking for the price like the sharp color matches all my other appliances

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better safe then sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have, it's always safe to get this insurance. If for no other reason then for piece of mind

    I would recommend this to a friend
  • Cons mentioned:
    Signal strength

    Rated 2 out of 5 stars

    Extender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what we expected! It started fine but as time passed the signal got weaker and we just unplugged it! On our way back to BESTBUY! I WOULDN'T RECOMMEND IF YOU HAVE A TWO STORY HOUSE.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good deal for the price, hopefully we'll never have to use the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have a safety net

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use it for everything I have bought but it was worth it for when I did needed it

    I would recommend this to a friend