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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,463 reviews
  • Rated 3 out of 5 stars

    Always get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy a product without one of these. just be careful with how you submit a ticket. Say the wrong thing and they will deny you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4-year protection and replacement plan for the extra protection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extended protection?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty inappropriate question to use if you have yet to the extended protection plan.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty comes as part of the tech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not used yet. Difficult to say if the warranty is worth the cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Squeeze Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t remember buying this and I don’t even know if I used so it’s cool I guess

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have just in case but will totally forget I have this if I ever need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have not used this service yet so one can not make any comment on it. in future when we use it we will update it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Missing Data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have received nothing in writing from the Geek Squad. This is my only beef other then that I would give them 5 Stars.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An almost must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i purchased my 75in flat screen it was mounted over the fireplace by Best Buy technicians.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate paying for warranty's, but my last modem/router didn't last as long as it should have.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A waste of time and nothing but frustration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very hard to reach a live person who speaks American and not the Queen's English or pigeon English. After you finally reach someone, they hang up on you or you're disconnected. When you first start talking to them, they ask for a good call back number in case you're disconnected, but they don't you call back! What a farse!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    We'll see

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will have to see if something goes wrong how easy replacement is,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure which product this was for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really review this as it fails to inform me which product I purchased it for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    does not help for gaming pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not help get faster download speed than any other device. I would get max of 36mbps download speed compared to my almost 1k when just routing a long ethernet through my house into my gaming pc

    I would recommend this to a friend
  • Cons mentioned:
    N/a

    Rated 2 out of 5 stars

    works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never used........................................

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Good for remote system not gaming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    were very simple to set up. i enjoyed them due to the mobilty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea to purchase a Protection Plan for any electronic

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, good for what it is - consider pros vs cons. not bad....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very thrilled with the service provided . Before it was fastvand easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t really used this service to give it a proper review

    I would recommend this to a friend