Customer Ratings & Reviews
- SKU:
- 6418832
Customer reviews
Rating 4.8 out of 5 stars with 2463 reviews
(2,463 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok not great or amazing or wonderful just ok nothing wrong just ok
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your time nor money on this junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Netgear Nighthawk docsis 3.1 cable modem is junk. You pay for the Netgear name and that's is. Plastic junk, overheats, constantly resetting it and after 15 months is puked. Also, Geek Squad is a waste. Do it right, buy whatever it is via Amazon, you will get it in a day or 2 and no hassle fast returns or refunds.....
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Extended Warranty for NetGear Router 1900
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really write a review on this as I've had no experience in using it as yet.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Ya Right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection Plan is nice, but it doesn't work when they cancelled the order of the modem I bought. So now I have a protection plan with nothing to protect.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We'd like to look into this for you, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I shouldn't need to buy a warranty because that supposed to be a great quality
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
Warranties *Sigh*
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always have a warranty just in case if something goes wrong.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
To many restrictions! lol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected. Restrictions, restrictions, restrictions!
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad business!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I placed this geek squad protection plan for the replacement router but was refunded when i returned the original damaged item. Bad business that they've not wanting to honor the original price and purchase! 0 stars!
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing but a rental plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bring back a 90 day return policy and ditch these things. All they are is a rental plan with at most a forced gift card, so you get people stuck in the Best Buy loop.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted review 4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A complete waste of time as I have never used these offers and probably never will in the future.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
TERRIBLE CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAYS RETURNED THEY DID NOT RETURN MY MONEY JUST TOOK AND AND GAVE ME ANOTHER PIECE OF CRAP ROUTER THAT DOES NOT WORK! ASKED TO SPEAK TO A MANAGER AND THEY REFUSED TO COME OUT OF THE OFFICE.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nope and nope, they blame everything and yet they want that $$$.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Technical support is terrible. Technicians don’t have knowledge or training to solve technical problems over the phone.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible waste of money, useless don’t waste your
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible waste of money, useless don’t waste your money
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I refunded this from an item I bought with this warranty. Soon after I returned the product so I wasn't able to use this warranty.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Not a true replacement plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modem failed within a year. No replacement was given even after I asked. I was given a refund instead.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Karen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No service was provided and I didn't sign up for this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Just say no to the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to respond, repair did not last. Had buy another stove.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Boooo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good if it were useful. My products broke after ~ months and nothing was done.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shouldn’t have to pay someone to assist you on a setup.
No, I would not recommend this to a friend