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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,463 reviews
  • Rated 1 out of 5 stars

    Over priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced and not worth the hassle. You'd be better off going some where else.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Glad I bought it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having trouble with loss of signal. Since we have streaming tv service, it became irritating having programs interrupted. Netgear is working pretty good so far. There have been no tv interruptions. It was a little difficult to set up because I don't have WPS on the router. I had to set up with the Nighthawk app. I had trouble with that, as the app could not find my router. Advice; make sure your mobile phone is connected to the Netgear signal, not your home wifi Do that through the settings in your phone, you'll see Netgear as an option to connect to. Connect your wifi expander directly to the router. I used a yellow cable from my box of random cables. On your mobile, you will be asked to put in your wifi's name and password, then Netgear will connect. when you finish, you can disconnect the cable and move the expander to wherever you want it. It was an hour of stress, but it's worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is great for those devices that can be troublesome with time. Router or anything. Sometimes better to have than not have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes, pretty handy, because you can just walk in an exchange or get fixed but always check the warranty with the products that you buy first, may not need the Greek after all and can save more money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    An excellent router.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NETGEAR Nighthawk AX2700 WiFi Cable Modem Router (CAX30S) is an excellent router. It's fast, and reliable. Id recommended it to anyone in the market for a new router. Need a router upgrade? Try it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong signals and easy setup, worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to extend my Wifi to my garage for Amazon Key delivery. I had almost no signal for my Ring Camera and MyQ opener. I found setup fairly easy. The signal to the garage is now very strong and Iwas able to setup my garage opener and camera. The app called me access to the configuration of the Extender. It's fast and has a strong signal. It definitely made all the difference. I've tried other cheeper extenders and all of them had spotty connection issues. I'm glad I bought it. It was worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad is the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped mount my tv quick and were very professional. Just wish Best Buy would lower there prices on offering services where the come out. We get robbed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Noticeably better internet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 7 yr old router with an AX2700 and it works so well. A noticeable improvement and easy install. Took 30 mins, activate Xfinity from their app then follow Netgear app prompts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in Class

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s 4-Year Protection Plan is one of the best in the electronics business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have some extra security I love the tub so hopefully I don’t need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Balanced protection plan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have, especially at the rate for longer protection. It’s a good option if the manufacturer doesn’t have a protection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth every single dollar you will spend.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the Bently of all Router / Modems. Motorola got this one RIGHT. I expect this one to last me a VERY VERY VERY long time. I have it mounted up high in my living room between 2 surround sound speakers and people think it is a center channel speaker LOL. Can support 2 Xbox Series X and a Series S with no problem at all with lag.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Do it do it buy it buy it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for absolute total coverage of your house an beyond. This is the router your looking for!!!!! Look no further an BUY THIS ONE!!!! I have had internet all the way to my mailbox an I don't live in a city or town. Now think about this "Imagine walking through a field an still surfing the net with this router at your house." It can be a reality I know cause I did it with a tablet!!!!! An that's not even the best thing about this router. Look at the price!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Internet box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a new router, it was fast, but it did not have the service range like my old router. Then I purchased the NETGEAR nighthawk mesh system, and it is leaps and bounds faster and better. Setup was very easy, the nighthawk app handles it for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Always buy protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plans are a must. Too many electronics break after a year or two. Protection plan covers this so you get a brand new one…. No brainer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that product is replaced with same product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Device!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is pretty good, all I had to do was plug it in and it instantly connected, so there was literally no setting up the device or anything. Also, with this device replacing the need for a Lan cable I would say it performs great. It runs as a great alternate; in case you can't run a Lan cable across the house.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad protection, simple returns and replacements!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home needs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is essential with all my purchases due to being protected when it’s needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It pays for itself 100%

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad insurance is literally essential when it comes to tech. Not getting it would be a bad bad decision. Tech can fail you without warning, no matter how well its taken care of. Geek Squad offers 2 or 4 year plans at a totally reasonable price. Something like pennies on the dollar each month. And when that issue arises, don't fret, they got you covered.

    I would recommend this to a friend