Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2463 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the 4-Year Geek Squad Product Replacement for its overall performance, protection, and replacement program. Many appreciate the coverage, peace of mind, and ease of use that the replacement provides. However, some customers have reported issues with connectivity. Additionally, a few have mentioned concerns regarding signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,463 of 2,463 reviews
  • Rated 1 out of 5 stars

    Not compatible with Optimum Voice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm more upset with Best Buy than Optimum. Drove to another state to pick this up. CSR insisted this would work for Optimum. Came home and spent a week with no phone and 4 phone calls with Optimum Tech Support. It's not compatible if you have Optimum Voice!!! Returning to Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed too soon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after 2.5 years. Will try to use extended warranty in store. We thought it was Xfinity, but they said it is the modem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not waste your money on this product as it is completely unreliable. Wi-Fi signal is not stable. I’m not sure where five star reviews are coming from.

    No, I would not recommend this to a friend