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Customer reviews

Rating 4.8 out of 5 stars with 2171 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,171 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    DHCP failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for about two years then DHCP failure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad is the best ever I mean that!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best company ever had no issues or anything with them please I recommend them I repeat please let them do the job for you thanks geek squad..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Netgear Nighthawk: fast, easy, reliable

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Netgear Nighthawk for a while now, and it's been great. It's fast, reliable, and easy to set up. I highly recommend it if you're looking for a good router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Starlink Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get with support and get my starlink up and going in no time. Polite the whole time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind, I don’t always understand technology, it’s nice to know there’s someone I can ask questions

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program to have when buying this type of equipment

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Coverage!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan for 4 years! Even covers if my home suffers from a power shock and my router dies!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for any expensive device is worth it period. Dont over think it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service with the best buy team you can't go wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad removed viruses from my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to resolve my issue with my cell phone to get viruses removed from the phone. It was nice that I was reassured by the agent that my phone was no longer affected with viruses and he also explained to me how I can avoid this situation from happening again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have A+++++++++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get the service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always has a great service package, so you should always get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repaired my atv at home. They took care of everything. All I had to to was open the door and they did the rest! Fast too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best equipment protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a deal! Having geek squad protection helps ease my mind in the chance anything goes wrong. Knowing we won’t be out the full price is so comforting!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the replacement\ membership to our new modem. This saved us money up front and also will have the replacement policy if need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good plan and service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and warranty plan for any electronic item bought if you want to enjoy it for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this product. Works as advertised and would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and assurance was a no brainer to purchase this along with the product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it for sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to have it and not need it than need it and not have it. That pretty much sums it up. When I have purchased these warranties and never used them I was never upset but when I did not purchase them and needed them (like this morning when my expensive pair of Beats headphones broke)... yep, I am still crying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gifts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm only doing this because I want that $400 gift card

    I would recommend this to a friend