Customer Ratings & Reviews

Now I feel covered. If anything goes wrong that piece of mine is invaluable. I get the protection plan on all my items.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

Excellent and friendly service. Love this Best Buy in Longview Tx.

I am glad I signed up for the Geek Squad Product Replacement. I was told that it is very common for ice machines to stop working in your fridge. The ice machine is really important to me so it's a relief to know that the Geek Squad will come out to fix it if I need them.

I always get the warranty for electronic devices, especially my son's headphones. Needless to say, a teenager can be rough on items. But whenever they need to be replaced,the process is always hassle free.

Geek Squad is the best! The few times I’ve had to use them they’ve always gone above and beyond.

I’m overly cautious when it comes to expensive purchases. But I’ve only had to use it once.

I always buy the support. I have rarely not on electronics. It has saved me long run more times than not.

[Employee of bestbuy] This warranty is super useful in case of me cracking my TV during moving. I know if I do it will be fully covered.

These guys! They never fail to impress! I have only needed to use them a couple of times over the last ten years, cuz ya know let's face it, Best Buy, but with the few things that have broken, it's gotten done timely manner and under budget. I kid you not.

I seem to have bad luck with electronics, an this is a sure fool proof way knowing my investment is safe, whether it's still in stock or not.

Hopefully i dont need it but its there just in case

Had to return the product under warranty. Exchange went fine but I had to purchase a new warranty for the exchanged router even though there was 3 years left on the plan. I believe that it should have transferred or the plan prorated and a portion refunded as Best Buy had done in the past. The upside is the router was returned for a new one.

We needed this to protect our investment. Easy to register.

Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!

Depending on the item my husband and I always get the extra protection especially if it’s a wear and tear item and know it has potential to break or wear out quicker than usual. I also like that you go directly back to bestbuy and don’t have to deal with the MFG of the item!

Geek squad always highly recommended for all your purchases!! They cover all your needs whether advice, repairs, replacements etc!!! They are awesome!!! Worth your money to protect and extend the life of your products with real professionals to care for you!!!

The agents helped me with installation of my computer.

Very impressive work and very informative on things

Has really came in handy. A year ago Medicom sent a refresh signal to my modem and somehow it got fried.